Techniques for determining importance: Balancing scientific method and subjectivity | SpringerLink
The Value of Customer Self-Service in the Digital Age
Stated versus Derived Importance in Key Driver Analysis During Usage & Attitude Research
Stated vs. Derived Importance in Key Drivers Analysis | All in All
Understanding and shaping the future of work with self-determination theory | Nature Reviews Psychology
Derived Importance – Rsw-software
The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis - ScienceDirect
Analytics in Competitive Intelligence: Stated vs. Derived Importance | by Primary Intelligence | Medium
The relationship between happiness and quality of life: A model for Spanish society | PLOS ONE
Cit irish business journal 2014 by Munster Technological University - Issuu
Customer Satisfaction Research: 6-Stage Process For CSAT Surveys
The Value of Customer Self-Service in the Digital Age
Stated Importance Versus Derived Importance: What's the Difference?
Three Methods to Measure What Customers Really Want | GLG
The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis - ScienceDirect
The Impact of Food Service Attributes on Customer Satisfaction in a Rural University Campus Environment
Service quality assessment and enhancement using Kano model | PLOS ONE
Derived vs. stated importance in customer satisfaction surveys
Derived vs Stated importance in B2B Customer Satisfaction Surveys | Priority Metrics Group
Stated vs. Derived Importance in Key Drivers Analysis
How Important Is It? The Utility of Derived Versus Stated Importance as Indicators for Planning
Your Guide to Measuring Customer Satisfaction - Qualtrics
40 Customer Satisfaction Quotes to Inspire You to Make Customers Happy
